How Can We Help?
Browse the sections below for quick answers, or contact our support team if you need further assistance.
WEBSITE ACCESS
I forgot my password, what do I do?
How do I change my password?
How do I update my account email?
How do I access my account details?
How do I search for older episodes?
How do I save or favorite a piece of content?
When are new episodes added to the website?
How do I delete my account?
MEMBERSHIP & BILLING
Will my membership automatically renew?
What is my subscription renewal date?
How do I update or change my payment details?
What do I do if I’ve received a failed payment notice?
How do I cancel my membership?
Can I still access my videos if I cancel my membership?
How can I renew a subscription I've previously canceled?
Do you offer refunds?
FACEBOOK vs WEBSITE MEMBERSHIP
What are the differences between the website subscription and the Facebook Inside Scoop subscription?
Will subscribing to this website also give me access to the Inside Scoop Facebook subscription?
COMMUNITY GUIDELINES
Will my posted comments or questions be answered?
Why was my commenting access restricted or muted?
GIFT MEMBERSHIP
What does a gift membership include?
Does gift access auto-renew?
When will the recipient receive the gift?
Can I include a personal message?
What if I enter the wrong recipient email?
Why is a gift membership priced differently than a subscription?
Can I send a gift to someone who is already a member?
What happens when the gift period ends?
What if the recipient does not receive the gift email?
Get In Touch
Still need help? Submit your request below and our team will assist you.
Important: This support form is strictly for subscription-related inquiries, account issues, feedback, or technical assistance. Only our support team receives messages submitted through this form, and we cannot respond to questions related to medical advice, diet, product recommendations, or any other non-technical matters. Please note that Rodney and Dr. Becker do not receive or respond to messages sent via this support form.