Videos and guides can be favorited and saved for easy access later in My Favorites. To add a piece of content to your favorites, simply tap the "Add to Favorites" button located in the sidebar to the right of the video or guide post. You can view all saved content in the My Favorites slider on the Home page.

The comments section is designed to encourage conversation and support among members — we love seeing the community help each other out! Our admin team and trained volunteers also do their best to answer questions when possible.

Please note that while Rodney and Dr. Becker are deeply involved in creating content and guiding the community, they aren’t able to personally respond to all comments or questions.

Additionally, for legal and ethical reasons, we’re unable to provide advice or answers related to diagnoses or your pet’s specific medical condition. If you have concerns about your pet’s health, we strongly recommend consulting with your veterinarian.

In the meantime, be sure to explore past episodes and our Resource Guides, which are packed with helpful information and may already cover what you’re looking for! Thank you for your understanding.

Episodes typically air live on Facebook on Sundays at 12pm ET, though they may occasionally be rescheduled to another date or time. We aim to have the episode available here on the website as soon as the broadcast ends on Facebook. However, since the duration of the live broadcast can vary, we’re unable to guarantee an exact time for the upload, but it will be available no later than the end of the day. 

While both platforms feature the same content, episodes are currently streamed live exclusively on Facebook and uploaded here immediately after airing. However, please note that there may occasionally be delays, and the content might take a bit longer to be available.

We’re also working on an upgrade that will allow us to stream live and interact on both platforms simultaneously, and we hope to have this available soon. In the meantime, if you prefer to watch live, you can subscribe to the Facebook version by clicking the Facebook icon in the footer of this page.

Although this platform doesn’t offer the interactive features of Facebook, it provides several key benefits that Facebook can’t, including:

-Ad-Free Streaming: Enjoy uninterrupted video playback on our website. While some users may see ads when subscribing through Facebook due to platform-related issues, we do not run those ads. Watching directly here on our site ensures a clean, ad-free experience.

- Organized content: Videos and resources are categorized for easy navigation, so you can quickly find related topics.

- Advanced search system: Our powerful search tool makes it easy to find all content related to your interests.

- Customize your viewing experience: Adjust playback speed up to 2x, giving you control to watch at your own pace.

- Save your favorites: Quickly access your saved videos and guides—perfect for revisiting key resources.

- Track your progress: Mark content as complete to keep track of what you’ve watched and where you left off.

- Coming soon - Gift a membership: Share the experience with friends by gifting a membership, so they can enjoy the same great content. 

This platform is built specifically for your learning and viewing experience, offering features that Facebook simply can’t match. We're focused on delivering the best experience possible and are continually working to enhance this platform.

Unfortunately, the Facebook subscription is managed by Meta (Facebook), so we cannot integrate members across the two platforms. However, both platforms offer the same content, so you won’t miss out on anything regardless of which platform you choose.

Soon you will be able to gift your friends the gift of knowledge. Choose from a 1, 3, or 12 month membership. Gift a membership coming soon.

Here's how it works:

1. Simply purchase the membership duration you'd like to gift: 1, 3, or 12-months.
2. Enter YOUR name and email at checkout (note that you are NOT purchasing a subscription for yourself).
3. You will receive the virtual gift card code via your email. Please note: We are unable to send the gift card directly to the recipient.
4. Forward the email to the person you're gifting it to.
5. The recipient will use the code to claim their membership.
6. This is a one-time use gift card for the duration purchased.  The recipient will enter their virtual gift card code and ctheir redit card details when they are ready to join. 

That's it! Spread the gift of health and longevity. Enjoy!

Please Note: Their gift membership will not auto-renew unless they choose to purchase a subscription later. We are unable to recover gift codes, please keep a copy of the code we send in a safe place.

If you're receiving an error message when trying to login and access your Inside Scoop content via the website, please troubleshoot with the following action items:

1. Be sure you are logging onto the correct site. Use this link: https://group.insidescoop.pet/login

2. Clear your browser's cache and cookies.

3. Disable any ad blocking software or VPN on your computer or network.

4. Try logging in on a different website browser. For example, if you're using Chrome then try Safari, or if you're using a Safari, try Chrome

How To Clear Your Cache & Cookies On Chrome:

1. On your computer, open Chrome.
2. At the top right, there are 3 horizontal buttons. Tap the 3 buttons, then scroll down to "More Tools".
3. Click "More Tools", then "Clear Browsing Data".
4. At the top, choose a time range. To delete everything, select "All time".
5. Next to "Cookies and Other Site Data" and "Cached Images and Files," check the boxes
6. Click "Clear Data".

How To Clear Your Cache & Cookies On A Mac:

1. Navigate to Finder, hold Shift+Command+G buttons simultaneously.
2. Insert ~/Library/Caches in the tab provided to view your cache files.
3. Select the go button.
4. Hold the Command+A buttons simultaneously to select all files and press the Command and Delete buttons to clear all folders.

Follow the below steps to update your email address:

1. Login to your account HERE then tap on your avatar and select the option for 'Settings'.
2. Once inside your Settings, you will be able to see your full Account Information including email address. Change the email address there and then click the 'Save' button.

Yes, you will automatically be billed unless you cancel 24 hours prior to the end of your monthly billing cycle.

You can find your Subscription renewal date within your Inside Scoop account dashboard!

Simply follow the steps below:

1. Log in to your Inside Scoop account HERE.
2. Tap on your profile picture (on desktop) or the three horizontal lines (on mobile) in the top right corner, then select Settings.
3. Tap on 'Purchase History' and here you can view the renewal date and your Subscription type

Updating the payment details for your Inside Scoop membership will be based on your method of payment:

Credit/Debit Card: to change or update the card used for your subscription, please follow these steps: 

1. Login to your account at HERE then click on your profile picture and select "Settings".
2. Once inside your account, tap on the 'Billing' tab. There you will see your active payment type and subscriptions.
3. Click on the '...' button and chose to 'Update Card'
4. Enter in the details for your new payment type and chose 'Update Card'
5. Then click the '...' for your active subscription and chose  the option "Update Payment Method"
6. Follow the prompts on the next page, and save the changes by tapping on "Update Subscription". Now your membership will be billed on this new card.   

PayPal: If you subscribed using PayPal, you will need to change the details within your PayPal account. This might involve updating the card that you have attached to the account.

You can cancel your Inside Scoop membership at any time, but we will be sad to see you go.

When cancelling your Inside Scoop membership, the following applies:

• To avoid being charged for the next billing cycle, cancellations must be processed at least 24 hours prior before the renewal date. Cancellations will be processed immediately upon request, but you will retain access to your subscription until the end of the current billing cycle. 

• Cancelling your subscription will not provide refunds or credits for partially used billing periods, unused time, or cancellations processed after the renewal charge has been applied.
• After cancelling your subscription, you will be able to continue using your Inside Scoop membership for the remainder of the billing cycle you have paid for.
• To reactivate your subscription after it expires, please visit "How can I renew a subscription..."

Please note that deleting your account does not cancel your subscription. 

To cancel your subscription, simply follow the steps mentioned below:

You subscribed using a credit/debit card: 

1. Sign into your account.
2. Click on your profile picture (or the three horizontal lines on mobile) 
3. Tap "Settings" 
4. Then tap "Billing"
5. Scroll down to "Active Subscriptions" 
6. Tap the 3 dots to open a dropdown menu
7. Select "Cancel this Subscription"
   ⚠️ Important: You’re not done yet! A final confirmation prompt will appear.
   
8. You must click "Cancel Subscription" on the following prompt to complete the process.

Please note: You must follow all prompts to confirm your cancellation. If you do not confirm on the final screen, your cancellation will not be processed.

You subscribed using PayPal: 

1. Sign into your PayPal account
2. ap the Menu (☰ three lines on the top left)
3. Scroll down to "Manage Autopay" (You may also find this under "Payments")
4. Locate and select Planet Paws Media Inc from your list of subscriptions.
5. Important: Do not click “Manage and Cancel at Planet Paws Media Inc” — instead, keep scrolling down ⬇️
6. Tap 'Remove PayPal as payment method'
7. Confirm "Remove" to cancel further payments via PayPal

⚠️ Heads up:
Sometimes PayPal doesn’t properly communicate cancellations back to our website. After canceling through PayPal, please log in to your account on our site and visit Settings > Billing to double-check that your subscription has been successfully canceled.

As per our Terms & Conditions all payments made for our services are non-refundable. Once a payment has been processed, it cannot be refunded or credited for any reason, including but not limited to: change of mind, lack of use, forgetting to cancel, unused subscription periods, accidental purchases, medical conditions, or any other reason or circumstance. 

To avoid being charged for the next billing period, you must ensure that your subscription cancellation is processed at least 24 hours before the renewal date.

There will be no refunds due to failure to timely submit the required cancellation notice.

Yes, you can. After you cancel your account, you'll retain access to your Inside Scoop membership until the end of your current billing cycle. However, no refunds or credits will be issued for the remaining days of that billing period.

For example, if your billing date is the 22nd of each month and you cancel on the 12th, you will still have access to Inside Scoop until the 21st.

Please note: Cancellations are final and cannot be undone.

1. Click  HERE to resubscribe (please use a desktop, not mobile).
2. When you enter your email address, if it shows you already have an account, go ahead and log in.
3. After logging in, you should be directed back to the checkout page to complete your purchase.

   • Your payment will default to your previous card on file, but you can change the payment method on this page. 

4. If you’re taken to the Inside Scoop Library page instead of the checkout page, follow these steps:

   • Click the avatar in the top right corner, then select Logout.

   • After logging out, go back to the link above and try again.

If you signed up through our website, simply log in HERE . Once you're logged in:

1. Tap on your profile picture (on desktop) or the three horizontal lines (on mobile) in the top right corner.

2. Select “Settings” from the dropdown menu.

In the Settings area, you can update your personal information, membership directory details, and manage your billing and credit card info — all in one place.

Please note - if you purchased the Inside Scoop through PayPal - then your billing details will remain in PayPal. Login to your PayPal account to view your billing information.

1. Log in to the site using your current password.
   If you’ve forgotten your password, scroll down to "I forgot my password".

2. In the top right corner, open the dropdown menu. Then, select “Settings.”

   • On a computer, click your profile picture.

   • On mobile, tap the menu icon (three horizontal lines).

3. Scroll to the bottom of the Settings page — there you'll find the option to change your current password.

4. Enter your current password, followed by your new password, then click Save.

If you received a failed payment notice from Inside Scoop, there may be a few things happening. 

Here are the most common reasons why this happens:

• Your credit card has expired
• The funds are insufficient at the moment
• The transaction has been flagged for security reasons by the bank

While your payment is failed, we've temporarily paused your Inside Scoop membership until you've updated your billing information. Here's how: 

1. Login HERE
2. Tap on 'Settings' under your profile avatar
3. Tap 'Billing Info' 
4. Tap 'Update' to input your new credit card details. 

Now that you've successfully updated your card, your membership will automatically reactivate.

If you have forgotten your password to Inside Scoop, you will need to reset it to a new one. This is easy to do!

Important: The reset link will expire in 6 hours. Please start this process only when you're ready to complete it. If you miss this window, simply start the process again by requesting a new link.

1. Go to the Login page HERE and then click on the "Forgot Password" link.
2. Enter the same email address you use to log in with and then click the "Submit" button.
3. You will receive an email with a link to set a new password (link expires . This email will be from [email protected].
   Note: If you don't see this email immediately, please be sure to check your 'Spam' or 'Junk' email folders as it may be misdirected.
   Note: Please do not forward this link to another email address as it will expire the link.
4. Click the link in the email to open a new browser window where you can enter your new password.
5. Once updated, you will be automatically logged in. Don’t forget to update any password managers you use!

In order to delete your account, go to our Get In Touch form and submit a request to our support team to delete your account. Once the request is processed all the data will be permanently removed from your account.