How Can We Help?

If you’ve forgotten your Inside Scoop password, you can easily reset it.

1. Go to the Login page and click “Create or Reset Password.”

2. Enter the email address associated with your account and click Submit.

3. You’ll receive an email from team@insidescoop.com with a secure link to create a new password.

The reset link expires after 6 hours. If it expires, simply request a new one.

If you don’t see the email, please check your spam or junk folder.

Once your password is updated, you’ll be automatically logged in.

1. Log in to your account using your current password.

2. Open the menu in the top right corner and select Settings.

   • On desktop: click your profile avatar.

   • On mobile: tap the menu icon (three horizontal lines).

3. Scroll to the bottom of the Settings page and select Change Password.

4. Enter your current password, then your new password, and click Save.

Your password will be updated immediately.

Follow the below steps to update your email address:

1. Log into your account

2. Click your Avatar in the top right corner

3. Select Settings from the dropdown

4. Update your email in the Contact Information section

5. Save the changes

Once logged in:

1. Open the menu in the top right corner.

   • On desktop: click your profile avatar.

   • On mobile: tap the menu icon (three horizontal lines).

2. Select Settings.

Within Settings, you can update your personal information, manage your membership details, and view or update your billing information.

If you originally subscribed using PayPal, your billing details are managed directly within your PayPal account. Please log in to PayPal to view or update your payment information.

There are two ways to find content:

1. Use the search bar at the top of the website to search by keyword, topic, or guest name.

2. Browse by category to explore organized collections of related content.

Older episodes can be found within the Archive Library category, which is located under the Categories section.

We are continuously organizing more content into topic-specific categories, but the full Archive Library remains available at all times.

You can save videos and guides for quick access later by adding them to My Favorites.

To save content:

1. Open the video or guide you’d like to save.

2. Click “Add to Favorites” located in the sidebar next to the post.

All saved content can be accessed anytime from the My Favorites section on the Home page.

New episodes typically air live on Facebook on Sundays at 12pm ET, though occasional schedule changes may occur.

Episodes are uploaded to the website shortly after the live broadcast concludes. Because live durations vary, we cannot guarantee an exact upload time, but episodes will be available within 24 hours of airing.

 To request permanent deletion of your account, please submit a request through ourGet In Touch form.

Once your request is processed, your account and associated data will be permanently removed from our system and cannot be recovered.

If you have an active subscription, we recommend canceling it before requesting account deletion.

Yes, you will automatically be billed unless you cancel 24 hours prior to the end of your monthly billing cycle.

You can find your Subscription renewal date within your Inside Scoop account dashboard!

Simply follow the steps below:

1. Log in to your Inside Scoop account HERE.
2. Tap on your profile picture (on desktop) or the three horizontal lines (on mobile) in the top right corner, then select Settings.
3. Tap on 'Purchase History' and here you can view the renewal date and your Subscription type

Updating the payment details for your Inside Scoop membership will be based on your method of payment:

Credit/Debit Card: to change or update the card used for your subscription, please follow these steps: 

1. Login to your account at HERE then click on your profile picture and select "Settings".
2. Once inside your account, tap on the 'Billing' tab. There you will see your active payment type and subscriptions.
3. Click on the '...' button and chose to 'Update Card'
4. Enter in the details for your new payment type and chose 'Update Card'
5. Then click the '...' for your active subscription and chose  the option "Update Payment Method"
6. Follow the prompts on the next page, and save the changes by tapping on "Update Subscription". Now your membership will be billed on this new card.   

PayPal: If you subscribed using PayPal, you will need to change the details within your PayPal account. This might involve updating the card that you have attached to the account.

If you received a failed payment notice from Inside Scoop, there may be a few things happening. 

Here are the most common reasons why this happens:

• Your credit card has expired
• The funds are insufficient at the moment
• The transaction has been flagged for security reasons by the bank

While your payment is failed, we've temporarily paused your Inside Scoop membership until you've updated your billing information. Here's how: 

1. Login HERE
2. Tap on 'Settings' under your profile avatar
3. Tap 'Billing Info' 
4. Tap 'Update' to input your new credit card details. 

Now that you've successfully updated your card, your membership will automatically reactivate.

You can cancel your Inside Scoop membership at any time, but we will be sad to see you go.

When cancelling your subscription, the following applies:

• To avoid being charged for the next billing cycle, cancellations must be processed at least 24 hours prior before the renewal date. 

• Cancellations will be processed immediately upon request, but you will still have access to your subscription until the end of your current billing cycle. 

• Cancelling your subscription will not provide refunds or credits for partially used billing periods, unused time, or cancellations processed after the renewal charge has been applied.
• To reactivate your subscription after it expires, please visit "How can I renew a subscription..."

⚠️Please note that deleting your account does not cancel your subscription. 

 
To cancel your subscription, simply follow the steps mentioned below:

You subscribed using a credit/debit card: 

1. You may cancel your subscription at any time through your account settings.

 ⚠️ Important: You must follow all prompts to confirm your cancellation. If you do not confirm on the final screen, your cancellation will not be processed. 

You subscribed using PayPal: 

1. Cancellations must be completed directly through your PayPal account by managing your Recurring Payments, listed as Planet Paws Media Inc.
2. Follow all prompts to confirm your cancellation. Otherwise PayPal may not process your cancellation.
3. Important: After canceling, log in to your account on our site and visit Settings > Billing to ensure your cancellation went through. You will no longer see Active Subscriptions once your cancellation is processed. 

Yes, you can. After you cancel your account, you'll retain access to your Inside Scoop membership until the end of your current billing cycle. However, no refunds or credits will be issued for the remaining days of that billing period.

For example, if your billing date is the 22nd of each month and you cancel on the 12th, you will still have access to Inside Scoop until the 21st.

Please note: Cancellations are final and cannot be undone.

1. Click  HERE to resubscribe (please use a desktop, not mobile).
2. When you enter your email address, if it shows you already have an account, go ahead and log in.
3. After logging in, you should be directed back to the checkout page to complete your purchase.

   • Your payment will default to your previous card on file, but you can change the payment method on this page. 

4. If you’re taken to the Inside Scoop Library page instead of the checkout page, follow these steps:

   • Click the avatar in the top right corner, then select Logout.

   • After logging out, go back to the link above and try again.

As per our Terms & Conditions all payments made for our services are non-refundable. Once a payment has been processed, it cannot be refunded or credited for any reason, including but not limited to: change of mind, lack of use, forgetting to cancel, unused subscription periods, accidental purchases, medical conditions, or any other reason or circumstance. 

To avoid being charged for the next billing period, you must ensure that your subscription cancellation is processed at least 24 hours before the renewal date.

There will be no refunds due to failure to timely submit the required cancellation notice.

💡 Just a friendly heads-up:
Please don’t cancel and then file a fraudulent charge dispute to get a refund.👀 Our system tracks when you’ve signed in and what you've watched - kinda like Netflix.😏

Both platforms feature the same weekly episodes, but the experience and access differ.

• Facebook Membership is ideal if you enjoy watching episodes live, participating in real-time chat, and engaging in the community group. Facebook also includes access to recent past episodes (availability subject to platform policies).
• Website Membership provides on-demand access to our full 6+ year archive (400+ episodes), along with advanced search tools to help you quickly find specific topics, guests, or health conditions.

The two memberships operate independently. Many members choose Facebook for live interaction and the website for long-term, searchable access.

No. The Website and Facebook memberships are separate subscriptions and are managed on different platforms.

Facebook subscriptions are managed directly by Meta, and website memberships are managed independently. Because of this, access cannot be linked or combined between platforms.

Both platforms feature the same weekly episodes, but the experience differs. Some members choose Facebook for live interaction and the website for long-term, searchable access to the full archive.

Our team and volunteers do their best to respond when possible, and we love seeing members support each other in the comments!

Please note that while Rodney and Dr. Becker are deeply involved in creating content and guiding the community, they aren’t able to personally respond to comments or questions.

For those who enjoy connecting more directly with others, our Facebook Full Access subscribers also have access to a private community group, where members share experiences, ask questions, and support each other. It’s truly a space where the community helps the community. 

For legal and ethical reasons, we’re unable to provide advice or answers related to diagnoses or your pet’s specific medical condition. If you have concerns about your pet’s health, we strongly recommend consulting with your veterinarian.

Commenting on future posts will be restricted if a comment includes personal attacks, insulting language, or disparaging remarks directed at other members, guest contributors, or the owner/creator of this community. While we welcome thoughtful critique and differing opinions, comments must remain respectful and professional.

Gift access provides full access to The Inside Scoop website library for the selected term, including our 6+ year archive, weekly episodes, expert interviews, and downloadable guides.

Gift access applies to the website platform only.

No. Gift memberships are one-time purchases and do not auto-renew. Access concludes automatically at the end of the selected term.

Gifts may be delivered immediately after purchase or scheduled up to 6 months in advance.

Scheduled gifts are delivered on the selected date. Delivery time is system-generated and cannot be adjusted.

Yes. During checkout, select “Send as Gift” to enter the recipient’s email and include a personalized message.

Please carefully review the recipient’s email before submitting your order.

Recipient email addresses cannot be edited after purchase. If you believe an error was made, contact support as soon as possible.

Gift memberships are structured as one-time, non-renewing purchases.

Recurring subscriptions are priced differently because they renew automatically and support ongoing content and platform development. Gift access is designed as a flexible, standalone option for sharing membership access.

Yes. An existing member may redeem a gift membership.

To avoid overlapping charges, they should cancel their current subscription before redeeming the gift. Once the gift period ends, they can resume their subscription.

Access automatically concludes at the end of the gifted term. The recipient may subscribe independently if they wish to continue.

Ask them to check their spam or promotions folder. If it cannot be located, contact support and we’ll be happy to assist.